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Privacy Policy

1. Purpose of policy

This Privacy Policy applies to the collection, use, disclosure and handling of personal information by OTS (Australia) Pty Ltd (ABN 15 060 941 808) trading as Revolution Software Services (together, “Revolution”, “we” or “us”), including personal information collected via our www.rev.com.au website (the “Website”) and any mobile applications we make available from time to time (the “Apps”).

Revolution is committed to protecting the privacy of individuals and is bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles set out in Schedule 1 (the “Act”). We will only collect, use or disclose personal information in accordance with the Act and this Privacy Policy.

2. Collection

Revolution collects personal information in a number of different ways in order to:

  • provide our dealer management solution and associated services (including the Website and the Apps) to our clients who operate automotive, motorcycle or marine dealerships;
  • manage the employment and engagement of our staff and contractors; and
  • undertake recruitment.

We may collect personal information about you directly from you, or from publicly available sources of information, third party platforms, including other websites or social media platforms on which we have a presence (collectively, “Related Sites”) or in some cases, from third parties including our clients, recruitment agencies, previous employers, government departments (e.g. Department of Immigration and Border Protection) and third party service providers which provide criminal, bankruptcy and other checks.

In addition to the types of personal information identified specifically below, Revolution may collect personal information as otherwise permitted or required by law.

2.1 When you purchase our dealer management solution or associated services

If you are one of our clients, we may collect personal information directly from you in connection with providing you with our dealer management solution and associated services (including the Apps).

The types of personal information we collect may include (but are not limited to) your name, contact details (e.g. work email address and phone number), position / job title and place of employment.

We collect personal information from you for the purposes of:

  • managing our relationship with you;
  • creating a user account for you on our Website or Apps;
  • providing you with our dealer management solution and associated services, including via our Website and our Apps;
  • investigating problems, resolving disputes or enforcing our Terms of Use;
  • contacting and corresponding with you, for example to ask for information or to tell you about our products or services; and
  • developing and improving our products and services and obtaining feedback from you.

If we are not able to collect personal information from you, we may not be able to provide you with our products, services and assistance to the extent that they require us to collect, use or disclose personal information.

2.2 When you visit an automotive, motorcycle or marine dealership

If you are a customer of one of our clients, our client will collect personal information about you in order to provide you with the product or service that you have purchased (e.g. a motor vehicle). The personal information that our client collects from you may include your name, address, driver’s licence details, vehicle information, and details of the products and services you have purchased.

Personal information collected by our clients is shared with us for the purpose of us facilitating the purchase of your motor vehicle or other product and ongoing arrangement of their relationship with you, through the use of our dealer management solution and associated services.

We rely on our clients do only provide us with personal information that they have collected and handle in accordance with the Privacy Act and their respective privacy policies, including obtaining any necessary consent for us to collect, use and disclose that personal information.

2.3 Collection of personal information from employees and potential employees

If you apply to work with us, we will collect certain information from you to consider your application for employment and, if you are successful in your application, manage our employment relationship with you. Information which we may collect when you apply for a job with us includes:

  • your name, address, date of birth and contact details;
  • work experience, qualifications, employment history and resume;
  • tax file number and bank account details; and
  • employment screening results (including reference, background, criminal record and eligibility to work checks).

We collect this information from you as well as other sources such as your representatives, referees, academic institutions, professional and trade associations, law enforcement agencies, your current and previous employers, publicly available sources such as LinkedIn.

Revolution does not generally require you to disclose any sensitive information (e.g. details of religious beliefs, sexual orientation, health information etc.). If you do provide us with sensitive information for any reason, including where this information is requested by us, you consent to us collecting, using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.

3. Use and disclosure

Revolution may use or disclose your personal information for the purpose for which it was collected. We may also use and disclose your personal information for secondary purposes that are related to the purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for those secondary purposes.

Other instances when we may use and disclose your personal information include:

  • where you have expressly or impliedly consented to the use or disclosure;
  • to our professional advisers, consultants and insurers;
  • to our program partners, associates and service providers;
  • to third parties to improve our services and obtain feedback; and
  • where the use or disclosure is authorised or required by or under an Australian law or court/tribunal order.

We may also disclose your personal information to third parties, including:

  • sharing your personal information to Toyota Motor Corporation Australia (ABN 64 009 686 097) and Toyota Finance Australia Limited (ABN 48 002 435 181); and
  • third party service providers we use in conducting our business, (including, without limitation, contractors, marketing agencies, website, mobile application and data hosting providers, and other technology services providers).

The third parties to whom we disclose personal information are not typically located overseas. However, our clients may ask us to disclose personal information (or the personal information of their customers) to third parties who may be located outside of Australia. Any such recipients of personal information will deal with your personal information (or, if you are a client, the personal information of your customers) in accordance with their privacy policy and any relevant agreements you may have entered into with them.

4. Access to and correction of personal information

You have a right to request access to or correction of your personal information held by us. If you wish to access, correct or update any personal information we may hold about you, please contact us as set out below. We may charge for providing access to this information and we may refuse access where the Privacy Act allows us to do so.

5. Storage and security of your personal information

Revolution will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded by law, Revolution excludes all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.

We may store your personal information in hard copy or electronically in our IT systems and will take reasonable commercial physical and electronic security measures to protect any records that we hold which contains your personal information. We destroy or de-identify personal information in a secure manner when we no longer need it.

6. Questions and concerns

If you have any questions or concerns about our collection, use or disclosure of your personal information, or if you believe that we have not complied with this Privacy Policy or the Act, please contact us as set out below. Our Privacy Officer will investigate your concern and determine whether a breach has occurred and what action, if any, to take. When contacting us, please provide as much detail as possible in relation to the query or concern.

We will take any privacy concern seriously. We will aim to resolve any such concern in a timely and efficient manner, and our target response time is 30 days. We request that you cooperate with us during this process and provide us with relevant information we may require.

Please direct any privacy issues or queries to the Privacy Officer at privacy@rev.com.au.

We expect our procedures will deal promptly with your concern. However, if you remain dissatisfied, you can also make a complaint with the Office of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia) by contacting them at 1300 363 992, online at www.oaic.gov.au or writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.

7. Changes to this Privacy Policy

We may change this Privacy Policy from time to time at our discretion. By continuing to use the Website or the Apps, or otherwise continuing to deal with us, you accept this Privacy Policy as amended from time to time.